MIBFA unsatisfied service

I am very disappointed at this company, when you call, they transfer you from one person to the other eventually hanging up your call after being on hold for more than an hour. When they do answer its always offline, unable to help. Sending an email with no replies, no auto replies nothing, why isn't there any response or help i can get. This treatment scares me, if i am still alive and not able get help what more will my family have to go through should they need to get assistant from you and i am no longer there.