MIBFA SURPLUS

I had app**** for my surplus fund with Mibfa and submitted all the required documents and did the 3 months waiting period as required. And on my last visit to do a follow-up I had to wait in a very long queue while the consultant was on Whatsapp . After the long wait I was informed that I will be contacted by the MIBFA finance department for verification which has not happened and every time I call to ask the status of my claim I am rudely told that I should WAIT for the finance department and it has been months now waiting for that call. i think I have spent more on airtime that what is to be paid to me from them. all I am asking for is a good customer service from this institution and employees that will treat us with a little respect.