1 reviews | Active since Jul 2017
MIBFA SUCKS!!!
<p>Below is the Administrator that “processing” our claim.</p> <p> </p> <p>Stephanie Daly | Surplus Death Department</p> <p>Metal Industries Benefit Funds Administrators</p> <p>Email: ********** <p>Contact: +27 ********** </p> <p> </p> <p>Mr. Ndanduleni Negota <br /> Manager: Surplus Division</p> ********** <p>Telephone: +27 011 ********** / 3131</p> <p> </p> <p>Nokuthula Ngwenya<br /> Supervisor: Surplus Department</p> ********** <p> </p> <p> </p> <p>Late November 2016 I contacted FSB regarding my (Late) father’s Frank Agulhas ID ********** 162086 Surplus. On the 20 Jan2017</p> <p>we received an email from Ndanduleni Negota (the Manager) for my father’s full name and ID.</p> <p> </p> <p>The process begun and all necessary documentation was submitted to Mibfa by hand post as requested 30 Mar2017. On the 16 May2017</p> <p>I called to enquire about how far the process was, instead I spoke to an *********** lady very rude, I then decided to send</p> <p>an email to Mr Negota he then appointed Stephanie Daly to assist regarding the matter on the 16 May17 Cynthia send an email</p> <p>stating that they need an affidavit that specified the two different bank accounts it was submitted. Stephanie Daly phoned on the 24 May2017</p> <p>confirming that the payment will be paid in 3 weeks which was 14 Jun2017. My brother send Stephanie an email on the 12 Jun2017</p> <p>to find out how far the process was, we were given another 2weeks.</p> <p> </p> <p>I then decided to phone Stephanie on the 22 Jun2017, said she cannot assist me any longer nor can she refer me to someone to assist</p> <p>me, the claim is with the checkers department could take a few more weeks, I then specifically asked her if all the docs submitted was correct</p> <p>seeing that she mentioned that, the docs should first be verified by the checking department before payment can be processed she confirmed</p> <p>that all docs was correct, I wish the administrators to rather be honest when processing these documents and when giving us time frames and to</p> <p>do follow ups with the client if need be to alert the client if there is something wrong with the documentation send. 23rd Jun2017 I send an email</p> <p>to Ndandleni and Stephanie giving them 2days for a proper feedback Nokuthula rep**** saying that the payment will be in before end of this week</p> <p>yesterday I send an email to Nokhutula (Supervisor) no reply its already the end of the week...? Send an email to FSB cannot assist me, I have all correspondence</p> <p>getting promised that the payment is in process 2 more weeks by the end of this week this people is bull ****ting us why they giving us time frames knowing</p> <p>very well they telling lies!!!</p> <p> </p> <p>It’s been 6 months since that our application is been processed without any success…</p> <p> </p> <p>I need feedback and definite answers on the progress please thanks.</p> <p> </p>