MIBFA NOT DOING THEIR JOB EVEN AFTER 2 YEARS WAITI

GOOD DAY.<br> I HAVE BEEN STRUGGLING FOR 2 YEARS NOW TO GET SOME OF MY MONEY OUT OF MIBFA. EVERY TIME I CALL THEM THEY TELL ME TO CALL BACK THE NEXT MONTH. MY CLAIM IS NEARLY SORTED OUT NOW BUT I AM STRUGGLING WITH A PROOF OF RESIDENCE DUE TO MY COMPANY THAT I AM CURRENTLY WORKING FOR THAT IS RENTING THE HOUSE I AM STAYING IN NOW ON MY BEHALF. SO I CANT GIVE THEM A STATEMENT WITH MY DETAILS ON FOR A PROOF OF RESIDENCE. I HAVE BEEN TO THE POLICE STATION TO MAKE A AFFIDAVIT STATING THAT I AM STAYING AT MY ADDRESS AND I HAVE SENT THAT TOGETHER WITH A LETTER FROM MY WORK STATING THAT I AM LIVING AT MY CURRENT ADDRESS AND THEY STILL DON'T WANT ACCEPT THAT AS PROOF. WHY CAN A BANK ACCEPT THAT AS PROOF FOR VEHICLE FINANCE AND THEY CANT. I AM SICK AND TIRED OF THEIR BAD SERVICE AND BAD ATTITUDE ON THE PHONE. PLEASE HELP ME. 2 YEARS IS A LONG TIME TO WAIT AND THEY DONT EVEN HAVE A COMPLAINTS DEPARTMENT WHERE I CAN LAY A COMPLAINT.