MIBFA LACK OF SERVICE & BAD ATTITUDES

I submitted a claim in Aug 2014 and to-date still can't establish what's going on with the claim! They confirmed receipt of documents and specified I must phone every month to check progress. Well, the amount of phone calls I have made and can't get through, or it cuts off while you are waiting or they pick it up, hear you are a WHITE CITIZEN, and then promptly disconnect you. Appalling......you don't even get treated like this by ESKOM!