MIBFA HAS BAD SERVICES AND THEIR EXCUSE IS COVID

Poor services. When you phone the office you wait and the no one wants to help you just tell you to phone again in the end of the week. I put my documents in the brown box as they said and all i wanted to know is if they recieved it. It is now been 2 weeks and evry time i phone now one can help me. The excuse is that it is covid and every one is working from home. I dont understand it is afterall my money and now i have to struggle like this to get it. My number is *** and id number is ***