loosing battle with MIBFA

I am so disappointed in MIBFA. After many telephone calls & promising e-mails from them I never receive the payout of my pension monies. I send an e-mail to them on the 11th of July 2018. On the 13th of July I receive an e-mail stating “the claim has been assessed. The following document is to be submitted: An Affidavit stating the previous account number and the recent account number and also the account number for payment. Certified ID copy signed twice” On the 20th of September 2018 I receive an e-mail saying “We apologize for our late response to your email they still processing.

On the 7th of November I receive this email from them “Please be advised that we have not yet received a Proof of Recidence in your name. Please note that we do not except bank statements as Proof of Recidence. I immediately on that date send the proof of residence which was with all my other documents.

8 of November 2018 I receive another promising mail from them “ We apologize for our late response to your email. Thank you for contacting the Surplus Department. Please be advised that we have received your documents and have forwarded them for scanning. Kindly follow up with us in 2 weeks.

The same promising mail on the 30th of November again. In 2019 I receive 4 mails from Augusta Mathebula working there still promising me

28th of March 2019 I receive this mail also from Augusta again “ Kindly note according to the claims department you need to contact the Surplus call centre to update your contact details in order for this claim to be paid.

I don’t know why is the Metal Industries dealing with such a terrible pension fund, seems as if I’m fighting a loosing battle.