Lack of service!!

I submitted my forms 2 years ago for the pay out of the surplus fund. I have been phoning ever since! I have submitted several forms with registered post and when I phone they either tell me they received it and waiting for it to be processed or they haven't received it as yet. How can you run an institution like that? How many times do I have to phone and talk to *********** people? Also most of the numbers on your website doesn't work!!!!