Insensitive company to deal with

I am having the worst experience with MIBFA I carry no knowledge of how to handle things after the sudden passing of my dad a month ago. You phone numerous times and you end up speaking to some insensitive RUDE jerk. I have also been e-mailing Angelique Jackson various times and she POINT BLANK ignores the e-mails. I see reviews left for MIBFA and gives some sort of consolation that I am not alone. I notice that all people are treated like ****s trying to claim from their loved ones hard earned money.