*********** AND THEIR CUSTOMER SERVICE NEEDS AN UPGRADE

I am highly irritated with MIBFA and their customer service. My uncle has app**** for his provident fund. He submitted all required documents. THEY WERE ALL SUBMITTED TOGETHER. he was then told 2 documents werent received when he has proof they were all sent through. I have called 5 times so far this morning AND THESE AGENTS ARE ***********. THEY PUT THE PHONE DOWN IN YOUR DAMN EAR. The switchboard operator doesnt know an email address for one of the staff members. NOW LETS BE HONEST HERE INTERNAL EMAILS EVERYONE HAS. i am trying to get hold of LUCKY WHO NEVER ANSWERS HIS PHONE. can somepne tell me why are people so lackadaisical, dont they know how much it costs to call all the time. its ridculous. we dealing with a bunch of robots that have no empathy reallly. customer service stinks.