I am shocked and broken

Terrible experience. I have cancer in my family. I am the only working member in my household bills are piling. I submitted for this 2 pot withdrawel on the 4th of September. I phoned mibfa 6 weeks after. After 50 rand airtime. They told me I must phone back after 8 weeks now I did phone back this time 70rand airtime. The lady said they did receive my application but they are only going to start with the applications now. And there is thousands of applications before me... I am shocked. This is now week 9. I submitted everything. All the other pension funds are paying people except mibfa they are going to start with applications at week 10 after the two pot started... I wish I never had to deal with this people... Let my bills keep piling. Cancer is fun when you are selling everything to stay alive