Horrible Service and *********** staff

I don't even know where to start. 3 months ago my husband submitted his claim with all supporting documents, we were told to wait 2 months for claim to pay out. Two months later we follow up, the consultant tells us that we need to resend the documentation after a previous consultant confirmed receipt of documentation. We resent everything and went through the whole process again. Today we follow up to be told we need to send a bank statement and copy of ID as the documentation is not complete. Whilst we were told for a 3rd time by another consultant that they have received all documentation. What really frustrates me is the fact that all these consultant don't seem to know what they are doing. I don't see why we should continuously send the same information. Your employees are so *********** MIBFA, please find a way to simplify the process and thoroughly educate your staff as they are making the process painful and time consuming. We are waiting several months for something that should have been sorted out in weeks.