Great service

When death enters it is always difficult. More so when its a parent you loose. I lost my dad early last year and being his main benefactor and the eldest daughter, I had to take on the responsibility to process all the paperwork for my dad's death benefits with MIBFA. I was horrified to see all the complaints and negative comments about the call centre and H/O staff regarding process of claims. Never the less it had to be done. After processing my claim at the Cape Town branch with minimal effort, the paperwork was sent to H/O in Gauteng where it was loaded. I then received a call from Tintswalo confirming she received the forms. After explaining to me what the standard process will be we received our benefit with minimal hassles in less than 12 months as communicated. I still see allot of complaints for MIBFA on this site though and I thought I would just give a word of advise to all that is either going through a claim process. Be patient. Listen to what is being communicated to you by the consultants and if you can deal with ONE person only. This will speed up everything and cause you less stress. A BIG thank you to Tintswalo for her brilliant service and understanding.