Fire that guy

The worst experience ever my Mother and I have been assisted by a consultant named Marco Lopes . The most disrespectful human every . My Father passed away in 2021 August up until today she is still waiting for the funds , Marko was contacted and he said that she needs to wait . Today is 17th May 2023 ,in 3 months time it will be 2 years since claim was submitted. He shows no remorse, speaks like he wants to , he should not be in that department if he has no empathy with the customers.