Extremely Poor Service and Lost Documents – MIBFA Provident Fund

Extremely Poor Service and Lost Documents – MIBFA Provident Fund

We are beyond frustrated with the lack of service from MIBFA regarding a provident fund payout. Their stated processing time is 6-8 weeks, yet after more than 6 weeks, they suddenly claim they need new documents—documents that were already sent and confirmed received.

They claim they emailed us requesting new paperwork, but no such email was received. How do they lose important paperwork that we had to spend money to send? We have also spent hundreds of rands on phone calls just to be kept on hold for ages with no real assistance. To make matters worse, we were told to call back in 4 weeks—delaying the process even further!

The customer service is appalling, with rude and dismissive staff who seem unwilling to help. We demand urgent resolution to this matter. People rely on these funds, and the way MIBFA operates is completely unacceptable.

MIBFA, fix your service, stop losing documents, and treat people with respect!

#MIBFA #ProvidentFund #BadService #DelayedPayout