EMPTY PROMISES SINCE 2011

I am writing this complaint on behalf of a friend, that does not have access to the Internet. <br> <br> Maria de Lordi Opperman. ***<br> <br> She app**** to the MIBFA in February 2011 for surplus funds due to her. Since then she is being pushed from pillar to post and every time she speaks to a different person because everything is being handled by a call centre. She is monthly being promised that the monies due to her will be released during that specific month but nothing happens. Yesterday her daughter tried to assist and was told that Mrs Opperman has to come to their office in Johannesburg so that the monies can be released to her in cash..... Really how stupid. For 1 this women does not have a car so will have to rely on some sort of transport. 2 do they really think that we are stupid enough to believe that they are going to give her a lumpsum in cash. <br> <br> This poor women is crying in frustration because she can't understand and either can I why there is no progress in this matter. IT HAS BEEN 4 YEARS!!!