Dissatisfied with the Provident Fund service MIBFA

I am extremely dissatisfied with the Provident Fund service I have encountered. We initiated a claim at the beginning of October 2024 regarding a disability claim. However, during the process, the claim was suddenly changed to a death claim. The initial contact representative was unhelpful, and we were advised to reach out to the contact center. Unfortunately, there has been no feedback, and when calling the center, no one answers. Despite the repeated message stating that "our call is important," I have waited for almost an hour without receiving any response. It seems that there is a lack of willingness to assist or address any issues or claims.

As an executor of an estate, I have full legal authority to contact MIBFA on behalf of the estate. Despite this, the level of service has been so poor that I am left wondering how companies can continue to rely on MIBFA. This experience has been incredibly frustrating, and I urge the company to improve its service to avoid further issues for individuals relying on timely and professional assistance.