Discussed at Mibfa

I am disappointed with the service from the provident fund department. I app**** for my provident fund benefits in August. A lady by the name of Nqobile was handling my application. I was told to wait for 2 months and then call to check up on the status of my application. When I called back in October I was told to call back on Friday, I have been calling every Friday to date. Today I called, I was attended to after waiting 30 minutes online. The guy took my ID number and hanged up the call. I called back and asked to speak with the manager. I was told there is no manager, I must call back in January. I am discussed with the attitude of the call Centre agents, this is my money I am trying to access, I'm not borrowing it from the fund.