Benefit fail

My husband worked for this company and passed away in 2020.

Iv attempted on multiple occasions to get /make use of the benefits for his dependents iv sent the quotation for the kids uniform in 8 november 2021 recieved a follow up call to verify the email.

I have done my duty as required for the claims to be processed before school opened I called again with every call its a different story,supervisor in a meeting or supervisor not in.

Iv spoken to Zanele Itumeleng Lariska (supervisor) Mbuso(customer service)

To this day 16 feb 22 iv never received a call back,never recieved the money to buy my kids thwir uniform therefore having to make use of old uniform and hand downs from family.

Does this company have any empathy for my husband that has worked 13 years for them and this is what's is return.

Disgusting and unsatisfied

Sincerely Nozibele Thuvana