BAD SERVICE- NON PAYMENT OF PENSION SINCE FEB 2015

Hi I've been calling the metal industry since February 2015 to query the status on my pension fund claim. After numerous phone calls and promises to pay I now get the run around from the call centre agents. if the metal industry is not prepared to pay me my hard earned money, then they should just politely say so. I've been unemployed since February and every phone call I make I have to borrow money from neighbours and family members. Holding on for more than 20 minutes at a time from someone's cell phone and when i eventually get through the phone gets put down in my ear.