Bad service if you can choose another option

I app**** for the two pot system withdrawal on the 5th of September and still haven't received any sms, email or phone call till today. I called back in November was told there is a long queue yet people who app**** after me got their money. Even when you call you will only get through after 20 minutes plus hanging. The number is not a toll free number. My HR officer sent them an email last month doing a follow up and they didn't even respond. Worst experience ever it's as if we are begging for for our own savings.