Bad Service from MIBFA

I called MIBFA call center yesterday, enquiring about my late brother's pension fund,actually I was returning their call since they called and couldn't get hold of me.The service I got from their consultant was so unprofessional.She even dropped my call.My brother passed on in 2018,We send application for Pension Fund in 2019.Up to date we have not get anything concrete from this people.They send us from pillar to post.MIBFA Yoooooo