Bad service and lies. If this isnt sorted out by weeks end I am taking it further.

Hi there, I have submitted a claim for my pension fund from MIBFA in December 2018, since then all I have received from them is the run around and blatant lies. They give you a person that is"handling your claim" who in my opinion is actually paid to lie or make up stories on MIFA's behalf. I put through the claim as I said in December 2018, I was told that it would take no longer than 8 weeks. after 10 weeks I called the call center, only to be told it hadn't even been processed yet as they need a new bank statement ( I had already provided this form initially) never mind they then took a week to start the process after receiving the new bank statement. I then called once a week as instructed by "the guy who was handling my claim"and was told religiously for 6 weeks to call every Friday and every Friday I was told the same thing. ït has not yet gone to SARS" eventually I called on Friday and was told "Sorry sir but your payment was rejected by your bank" )never mind that this had happened in the begging of the week and NOBODY bothered to pick up the phone and call me to let me know there was a problem ( as had they done before regarding the bank statement) I was told if I rush and sort it out it would be paid within the week. So I hopped in the car and rushed off to the bank and got a letter to of confirmation to state that my account was indeed active and submitted that immediately. The games then started again. I was told that it was back in the payment queue and would not take longer than 2 weeks,4 weeks later I was told it would not take longer than 4 weeks now it is 4 weeks later again I am told a new story. Now the new story is that their system has had a software update and has now started my application all over again as it is a new system. The boss of "the guy handling my claim"has no idea what she is doing nor how the system works nor can she tell me when I will get my payout. They all tell different stories and all lies and no help. I keep being told that the payout department does not take calls and no one in the company is able to talk to them to relay information back. In my opinion this is theft. This is MY MONEY that MIBFA had the privilege to of kept for me so they could earn nice chunks of interest on. Now when I want my money they are holding onto it. What else is that called if not theft. I will not leave this alone. If I have not had any joy by the end of the week through this complaint I will take this further and escalate it as high as I can. My next step is Wendy Nola Consumer watch. Stop passing the buck guys and sort this out as I am now at my limit.