BAD SERVICE

GOOD DAY I HAVE TRIED TO CONTACT THE MIBFA SO THEY IN TURN CAN CONTACT ME TO VERIFY MY BANKING DETAILS BUT TO THIS DATE I HAVE RECEIVED NO PHONE CALL NO ONE EVEN ANSWERS THE PHONE THAT I HAVE WASTED ALOT OF AIRTIME ON WHY MUST I WAIT IN VAIN FOR MONEY THAT IS OWED TO ME?