bad service

I phoned beginning of January in connection with a surplus due to my mother. The promise I got was it will be paid with in two weeks as it is on the system and has been allocated too. I have been waiting patiently from January till today. No phone calls to advise us what is happening. When we phone the call centre the voice prompt say you are closed. The service is very unpleasant. Don't over promise and under deliver as service provider you should understand better it puts a bad reputation on the company.