Bad customers handling and false information on advertising

I have submitted a claim in 27 June 2014 till today no feedback or response has being given to me I have being going to their office every month since October 2014 and calling them every week since then but there have been no way forward I have submitted all required documents but still there has been nothing, in their advertisments they promise a 14 or 21 business days to pay out however it is over 8 months now, I went to their office last week and what I was told really shocked me they told me that my file was send to the department that is full of people who don't take their work seriously they have send numerous emails to them but still the has being no reply I also tried to communicate with their supervisor by the name of Sharon but she is always out of the office there administrator told me my matter was escalated to Francina but she also has not worked on it.<br> I am really disappointed I wish the ombudsmen to assist me on this matter this is putting me in a but financial constraints since am unable to pay my debts and is messing with my ITC score. All I have been told over and over is to keep on calling the office.