Bad customer service

<p>On 13/12/2016 i called the Mibfa call centre regarding a claim i spoke to John Maseko and i requested to hold for a consultant dealing with my query named Mawande. John was extremely rude to me advising me that he will put my call through to hold on another consultants line as he wants to deal with clients who wants to be assisted as i do not want assistance, i informed him i will hold for Mawande he advised me "oh so you want to forcefully hold on my line". I asked him if he speaks to all his clients with such a rude tone he informed me that i should speak last about tone, he put my call through to Mawande after holding for some time without informing me that he is putting me through. He has no customer service and should not be dealing with clients at all. I received good customer service from Mawande.</p>