BAD CLIENT SERVICE

My husband has been struggling for 3 years to have his surplus paid out. I know it's a time consuming process but the fact that they never inform their clients of outstanding documentation or keep the clients informed is pathetic.<br> <br> Luckily someone named Clinton Wesley assisted me as i had his e-mail details of last year when my hasband was required to complete a bank mandate form. I have posted several clear certified copies of ID's in the past 18 months and not once have they contacted us.<br> <br> I will follow up on the progress of the claim in 4 weeks again - probably won't have an answer.<br> <br> #PATHETICSERVICE