BAD BAD BAD SERVICE

I submitted my application for my pension to be transferred to Sanlam May 2014. They have a lot of excuses everytime we call to hear the progress on the case. We also complain on Hellopeter several times but nothing happened. They just ignore all the complaints coming through hellopeter. My son submitted his application for his surplus payment more than two years ago but after a lot of promises he is still waiting. It does not help phoning them as the operators always have a ridiculous excuse ready. I think they practise every morning what to say to the clients. Do they have money at all to pay to the members. I do not think so.