application for death benefits

im so annoyed by the service we get from MIBFA when you apply for death benefits. my baby dady passed on 2014 in october. he used to work at Festo.we app**** for death benefit right after the funeral for his 4 years old child and all documents where submited. follow up calls and emails where made to this company to find out how long does the pay process take. ive been talking to Nerusha who told me 5 months ago that all document where received and processed. everythinng was sent to finnance for payment and im just not undersstanding if all was done, how long does their finance take to pay out. its been a year now this man passed on and up until now i stil need to follow up regarding the childs pay. do these people understand the expenses that a mother need to cover to take care of a child alone.time of always having to follow up.can someone take these matters seriously as we dont want to be reminded that weve lost someone special in our lives.can i be told of when will this matter be closed and the fact that Nerusha is not even helpful makes matters even worse because we dont know who to contact anymore