Agents don't do their jobs!

My mom Rachel Makhubo ********** 292 is been sent pilar to post, system hasn't been working for past two day, what kind of excuse is that, government can't afford to get system up and running, people are 2 years waiting for their money. Even their call centre agents can't even communicate in English did they finish school nje! the deceased id number is: ********** 322082 ... ensure that you do respond cause there are complains from 2015 South Africa is *******!