ABSOLUTELY HORRIBLE SERVICE!!!

I have forwarded my claim, which was received by MIBFA's call centre on 17 August 2019. On Friday, 20 September 2019 I called the call centre and spoke to Vusisele after 10 am who confirmed that payment date will be 6 weeks later. On Monday, 23 September 2019, I called again and one of your consultants dropped the phone in my ear, when I asked why haven't I received any confirmation letters from the company. Half an hour later on the same day, I called again and consultant Mark told me to call on Wednesday because the systems were offline. In 26 September 2019, I called again and another consultant dropped the phone in my ear. I feel that your consultants are very disrespectful and rude and I haven't had any joy while dealing with your company.

Towards the end of September 2019, I spoke to Louie (I called ***), he is the manager of the call centre and he said he'll call me back. According to him, my file was misplaced. I called again the following day and spoke to Consernathi who confirmed he was busy with my file. Tuesday, 7 October 2019 I received a call from Sebastian***) questioning me regarding my application. He confirmed that the funds will be in my account on 16 October 2019. On 17 October 2019, I called to inform Sebastian that the funds are not in my account but he was unavailable, as well as Louie. When I called Consernathi at 15:00 on the same day. He dropped the call in my ear. To date, I'm still in the dark as to when I'll receive the funds. I was informed that I'll get the funds on a monthly basis, I would like to know w hy it cannot be given to me as a lump sum because I'm already 58 years old.

You can contact me on ***. Cheryl Greef