12 MONTHS LATER. NO RESOLUTION.

We are awaiting the finalization of my husband's provided fund. After various calls over 12 months, e-mails sent, I get to speak to a different consultant every time. No one ever gives feedback, I have to call time and time again. We are missing two months contribution before our claim can be finalized. The credit controllers just say that the returns submitted and payments made does not correspond. The company HR says all contributions have been paid and declared, but the case gets transferred from one credit controller to the next. I use to speak to Sharon (and always had extremely informed feedback) As I understand Maggie was responsible for this account, but after my last two calls I was told that Marie van Schalkwyk is in control of the account now. The call centre numbers cant be reached or I have to be on hold for an hour or longer!! It cant possibly take more than 12 months to get resolution if all contact details were supp**** to MIBFA. I am doing there job for them!!