10 Months no payment

I app**** for my pension on 30 October 2014.Phoned them to hear if all my documents are correct and how long will the process take told me all my documents are correct and on the longest it will take 4 months.4 months past I phoned only to hear phone back after 2 weeks.3 weeks ago I have been told to please go to the bank and check that my details are correct with the because there is a problem.Went to the ban there was no problem all my details were correct the bank wrote a letter and gave me a statement which I send to MIBFA.This week I was told my documents were send to SARS phone after 2 weeks.Can't believe each time they have an excuse I it is my money after all.There is people working with me that app**** January 2015 and received there money end of March.How the hell do you people explain that?????Bad service no other pension fund is so terrible