LN
Leona N
1 reviews | Active since Aug 2022
14 Aug 2022, 20:26
Very very angry
Service is poor. If you recharge 2 days before your cut date, they steel the 2 days you have left and move your next cut date 2 days earlier. Imagine doing that for a year. E.g. our cut date is 16 th of every month. July, we thought to pay the 14 th, so then by the 16 th, we are safe. BUT: this month, they move the cut date to the 14 th. So, what about that 2 days now? So if we pay next month on the 12 th, to be save for the 14 th, they will cut it on the 12 th again . So you lose again. No this is not right.
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Mi-Link's replyOfficial
31 Aug 2022, 12:40Hi Leona, you buy data for 30 days on our system, you have a recharge application that shows your available days of data left. If you decide to buy data earlier the system gives you a new date 30 days from the new date of purchase, it is your choice when to buy data, currently the system we have on Payfast does not allow us to add unused days, Sorry for the inconvenience, an easy way to circumvent this issue is to make use of the monthly subscription on Payfast that will renew your data on the same day every month as many of our users do. Please contact Customer Support on your Recharge app and ask them to assist you with this issue, they can contact Andre to help you.
Mi-Link's reply31 Aug 2022, 12:40
Official
Hi Leona, you buy data for 30 days on our system, you have a recharge application that shows your available days of data left. If you decide to buy data earlier the system gives you a new date 30 days from the new date of purchase, it is your choice when to buy data, currently the system we have on Payfast does not allow us to add unused days, Sorry for the inconvenience, an easy way to circumvent this issue is to make use of the monthly subscription on Payfast that will renew your data on the same day every month as many of our users do. Please contact Customer Support on your Recharge app and ask them to assist you with this issue, they can contact Andre to help you.