PB
Pieter B
1 reviews | Active since Dec 2016
21 Oct 2022, 12:16
Too much trouble to answer MI Link isp clients
What happened Mi Link? Your service was very good but something changed and now there is no service or poor service. I ordered my 2nd modem yesterday but did not receive any invoice to make payment, i had to ask on several platforms for help, the WhatsApp's get read but they don't answer you. I got an reply from Facebook and the invoice was sent but with the wrong address. Is this the level of service we can expect from Mi Link now? if so then please let me know now and spare me the trouble of wasting my time and money on people who don't want to do their work.
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Replies (2)
Mi-Link's replyOfficial
21 Oct 2022, 13:05Good day Pieter, we are sorry to hear that you had to wait to receive an inv from us but we do have a delay of a couple of hours for a new inv to be processed, unfortunately the load shedding is also having an effect on our business causing unnecessary delays but we still aim to help our customers in a short reasonable time regardless of the challenge we are facing, please send us a mail at support@mi-link,co,za with any other feedback you'd like to share. as far as the address is concerned I hope it's been rectified, sorry again for our slip-up.
Mi-Link's reply21 Oct 2022, 13:05
Official
Good day Pieter, we are sorry to hear that you had to wait to receive an inv from us but we do have a delay of a couple of hours for a new inv to be processed, unfortunately the load shedding is also having an effect on our business causing unnecessary delays but we still aim to help our customers in a short reasonable time regardless of the challenge we are facing, please send us a mail at support@mi-link,co,za with any other feedback you'd like to share. as far as the address is concerned I hope it's been rectified, sorry again for our slip-up.
PB
Pieter B's updateReviewer Update
25 Oct 2022, 17:35Thank you for the reply, the invoice still shows the old address. Seems like this is done now on purpose. I will search for another isp.
PB
Pieter B's update25 Oct 2022, 17:35
Reviewer Update
Thank you for the reply, the invoice still shows the old address. Seems like this is done now on purpose. I will search for another isp.