MHG Couriers – Poor Process, Parcels Handed to Buffalo but Still Missing

MHG Couriers – Poor Process, Parcels Handed to Buffalo but Still Missing

On 4 September 2025, MHG Couriers collected 8 Temu return parcels from me. The driver arrived with no sleeves, no stickers, no proper handover slips — just took the bags.

MHG has now provided proof that these parcels were handed over to Buffalo.

However, this exposes serious process flaws:

Why collect parcels that Buffalo later claims are “cancelled”?

Why hand over parcels without confirming receipt or scanning them properly?

Why is the customer left chasing parcels while two couriers blame each other?

Temu says some parcels were “never sent back,” and Buffalo first confirmed they were in transit, then said the collection was cancelled.

MHG, as the collecting courier, is accountable for proper handling and verification until parcels are safely recorded and received.

This situation is unacceptable. Customers should not be penalised for courier negligence. I demand an immediate explanation and process review to ensure parcels reach Temu without further issues