Worst service delivery to commuters

The promise of things will become better was smoke in the air.Trains are always late causing commuters to arrive late at work.The metroplus situation is atrocious.2 ticket verifiers for the whole first class section commuters with 3rd class tickets having privilege in the 1st class where 1st class commuters pay hefty ticket prices and have to fight or stand uncomfortably for the price they pay.Prasa employees sitting and sleeping in seats meant for commuters.Metrofail dysfunctional needs to sort out these issues ASAP.The complaints line mean nothing cause complaints fall on deaf ears.We need more visible security on trains as people are also getring ****** due to lack of or no security.