Worst attitude I EVER encountered!!!

Yesterday my friend was grabbed, smacked & verbally abused by one of Metro Fail's employee's. They torn his jacket, smacked him in his face because he was walking the wrong way as this was the first time at this horrible station. Not once they asked him if they can help him. And this is not the first time I've encountered this horrible behavior at this station by this animals. They once grabbed a lady, torn her shirt almost from her body just because she walked pass them and didn't show them her ticket. They hardly ever have they're identity cards or clothing on. And I've been using this station for more than 2 years. And this morning once again, the people that must check your ticket, sleeping like always. Don't know what we need to pay for. Only receive BAD service!! You have to stand in the trains because the third class people are taking up all the seats. Worse than bad service!!!!!!