Shocking and disgusting service from Metrorail Fish-hoek branch

<p>I have been hearing about how horrible is metrorail customer service and I didn't believe until today. I stay in Wetton and my brother who stays in Retreat visited me on Sa****ay 4 May 2016 , and we wanted to go to Simonstown and we went to Wetton train station and we got the 07 59 hrs train number 0503 to Simonstown. And when we got there the station was closed and nowhere to buy ticket for my brother but I was having my monthly cape town to simonstown ticket. We took the train hoping to buy the ticket from ticket checkers that normally move with the train or in Fishhoek. When we got off in Fishhoek I quickly went to buy the ticket for my brother but to my surprise I met an arrogant woman who was demanding a fine of R40 for not having a ticket when the Wetton train station was closed. I tried to explain some sense in her deaf ears but the illiterate lady kept us there until the bus was gone that was going to simonstown as a punishment for refusingto pay the R40 fine that she demanded . We took the taxi to Simonstown and and we we finished our business and boughta single ticket from Simonstown to retreat for my brother and got into the bus to fishhoek so that we can connect with the train number 0116 the 1054 hrs train from Fishhoek to cape town. We got off the bus and got into the train and just about the train was about to go the same metrorail worker stopped the train and told us to get out of the train and the train left. She said we are not allowed to take the train and I asked her again what is the problem because I bought my brother a train ticket in Simonstown and she practically threw us out with our valid tickets. I called metrorail customer service and spoke to Lindisa in cape town and she gave me this reference number *** . I was forced to hire a taxi to take me from Fishhoek to retreat even though I was having valid tickets because the *********** lady who claim to be the supervisor didn't even bother to listen to us or help us. I was dissapointed by metrorail today after all I am their customer for them to treat me like that. If I just think about the service that I got from Metrorail I want to vomit.</p>