RUDE AND ****** METRORAIL TICKET AGENT

Am disgusted how rude a supposed to be a customer service assistant was to me on the 24 June.At 16:38 24 June 2019 i went to purchase a train ticket on Bellville station at ticket box opposite kfc,a middled aged coloured male assisted me apparently his called Stein/Styn as they address eachother by surname. 40 minutes later i was at the station still only with oe announcement that the trains are late,then i walked back to the ticket counter and told the gentleman that am not able to wait for +120 minutes and as he has not advied me at the time of buying the ticket that the trains are late.I had told him that am also not a regular train user so i really ddnt know and asked him to refund the R10 so i wpuld take an alternative transport. To my suprise with his response ,he shputed at me in front of his colleague and customers saying i told you about late trains and i just have to wait for the train and why am i using the train today if i dnt always use it. What really made me angry him calling me Kwirikwiri probably due to my dark skin.I asked the manager and they told me to go to the prasa office in a very sarcastic manner.Went to the office Protection Prasa met manager in that department named Sipho,who took me to where am supposed to have found a customer service manager or supervisor and did not find any.Whats makes me so angry is how rude he was and going to the extent of calling me names and laughing at me.Am definitely going to name and shame him will get a picture pf him and post him everywhere and if my complaint is not dealt with accordingly am taking it further to their regulatpr it is not the first time we get treated badly by metrorail workers and am thinkibg do they even know the meaning of customer service.I walked away with tears in my eyes thats how upset and embarassed i was.