Revolting service

<p>Our incident that occurred at Park Station in Cape Town on Friday the 28th of April we arrived at the train station with a taxi to drop our car off for transport (already paid and booked for in advance) to Johannesburg. We arrived at the station at 06:15 promptly. My husband went to wait for the service open for dropping the car off. The gentleman that was serving the car drop offs opened his desk at 06:45. My husband was in the queue and 4th in line to be served BY97CMGP. we have pictures of the cars in queue and where our car is located in the queue. My photos have the times of the photos taken on my cell phone if required too. My husband was waiting and when his turn arrived my husband informed him that he was in a huge hurry as he didn’t want to miss his return flight to Johannesburg, he was just ignored - while your staff member was talking on his cell phone ...... He asked to complete the form, then he told him there was no pen and he couldn’t located then after he went to book another car in - while my husband was waiting there, when he came back, he then pretended that he couldn’t find the required documents - even though it was already ticked on the list - my husband was now freaking out as all this was been done on purpose and again explained the whole family would miss their flight - his prompt reply was "I DONT CARE". The guy then started cursing him and told him that he refuses to serve him and told him to wait for the manager he was swearing at my husband in his African language and all his colleagues were laughing at him -what a ****** and disgusting thing to do - A VERY POOR REFLECTION ON THIS COMPANY! After 2 hrs of waiting at 08:15 - one of your managers arrived - she then allocated someone else to help us and told us to address our complaint on email - there was more than 10/12 people after my husband who were served long before him. This is disgraceful - myself and 3 very young children were waiting in a taxi all this time - this was such disgusting thing to do - and an unnecessary expense and distress on myself, my small young children. This staff should be ashamed of themselves.</p> <p> I sent a complaint through to the management for customer services on the 04 May - and have received read receipts, but obviously no response.</p>