Pathetic service from Plumstead and Claremont

<p>Let me start this off by saying I've been using the train for the past 6 years daily and never have I received such appalling service. This afternoon I left work to catch a train to find that both blinds were shut on Claremont station around 4:35 - 4:40 and was unable to purchase a ticket, I then got off at plumstead and told the ticket operators on plumstead station what had happened, they immediately told me to pay R40 and that they would not let me buy my normal ticket otherwise they would phone the police. I find it so unfair, I am extremely frustrated and want my R32,50 which belongs to me. I don't care if it's 1c. My money is mine! I feel ****** by the poor service I received today. </p> <p> </p> <p>I demand that someone from head office investigates and compensates me for this inconvenience.</p>