Open ticket office late

I was up at the Kraaifontein ticket office @ 4am, and they were still closed. They opened at 5am and by that time I went to the Eikenfontein ticket office to get my ticket. I mean it was month end and it a new month you need to get to work not wait until they want to render proper customer service! Really you guys already mess the people around with the delayed trains, COME NOW METRORAIL!!! Get your act together!!