No communication between managers and security

My Mom since caught a train Wednesday 14.20 at Sterkstroom a train from East londen to Johannesburg, she has been in the train more than 24 hours.Prasa arrived this morning at 04.00 am, there is a lack of communication between the security guards and manager in the train the least that they could do was communicate what is going on and give us the correct information on why the train is late, they have failed to do that, they should have also provided the passengers with coffee and offer them to charge their phones as we couldn't communicate with the people inside the train.,as they have been sitting in the train for more than expected, I went to park station jhb yesterday to ask instead I spoke to a dread lock lady security guard who gave me attitude when I asked about when the train will arrive she why put people there if they wont be able to give us any answers, shame on you Prasa you could have organised buses for passengers or apologise to them of which you failed to do that Prasa cant do this work SHOSOLOZA must go back to Transnet we never experienced such poor and bad service from them. They should have at least compensated the passengers for keeping them on the train