Metrorail ****** me

On Monday 05 October 2015 I took a train from steurof station around 05:27 going to cape town. I use a weekly ticket, so the office was closed in Steurof station. so I could not buy my weekly metroplus ticket. I took the train and got off in town and went to buy a ticket, they refused to sell me a weekly ticket saying the yellow machines don't make weekly tickets. she sold me a single ticket for R12.50 then later on that day I had to buy a weekly ticket, meaning for Monday i paid twice because of an office that was closed in Steurof. I asked to take the single ticket with me so as to use it to complain, the ticket verifier also refused, she took it... like really what the ****. All of these pieces of **** refused to give me their names and the lanyards were either in a pocket of the face was on their chest, so that you do not see their damn names. I went to the information desk after buying the weekly to complain about this, the guy i spoke to said the people were suppose to confirm with the station in steurof what time they opened, my question to him was this was not done then evidently, so what are you going to do now because i cannot pay twice for one trip. pay my money back plz