Metrofail

Utterly disgusted by the service and treatment towards your customers. I was refused a refund of my broken trip when the train came to a dead standstill at Kenilworth on the 9/07/2024. I reported my loss of trip to Woodstock desk person named madikane who refused to agree the trip was cancelled. After speaking in vernacular to another agent in the office he then admitted to the train coming to a standstill, then changed he's story saying I was to get the refund at the station where the train stopped, mind you there were no metrofail agents at the Kenilworth station on the day. He then next said I'm asking for a refund a week later from the date of the incident, to which I rep**** I have not been taking train for the past week due to it's inconsistencies. Unsatisfactory customer service and no accountability as not people to be employed at front desk someone that doesn't know what's happening pathetic service.