Disgusting and bad service mainly not panctual

<p>Hello Peter For the past weeks from the previous months till today(9/5/2017) i have been experiencing more and more disturbing service from metrorail, mostly I think that the train from Worcester to Cape town "Boland train" or its operators do not care about the workers or its clients because instead of getting things right/fixed instead i get more and more late at work whereas I wake up at 3:00 am and paid a full monthly ticket with no refunds. today I will be an hour and a half late if not more for some unknow reason the train got stuck for an hour before we got to wellington station and reckon later we will wait 2 hours before we have to board the train after its normal time. In such instances what can 1 do or what is the way out from such situation </p>