customer service as bad as the transport service

The Simon's town line has been having problems for weeks now! I am sick to death of it. I have just asked the ticket seller when the train will be arriving and in a very uptight and unfriendly manner she confirmed 13:41- that is what's on the schedule for Obsrvatory to Cape Town. If she had just been honest or taken the time to check she would have know that that was not the case. So at 13:43 I have to practically beg her to check where the train is currently! Metrorail sucks so badly in terms of train delays and cancellations but the staff's attitude is even worse. On a daily basis I feel like strangling one of them. I could have made use of other tranport had this woman simply been honest. Anyway, I'm just venting,it won't make any difference to anyone.