Bad service

My grandfather worked for years in the admin dept at Culemborg office in Cape Town at South African Railways.I became accustomed to the great service delivery. BUT TODAY IM.TOTALLY DISAPOINTED IN YR SERVICE. YR 9:10 AM TRAIN FROM CPT TO BELLVILLE (ON THE MONTIVISTA LINE NEVER CAME.HOWEVER I CHECKED TWICE WITH YR TICKET OFFICE YR TRAIN WAS ON TIME. BUT I WAITED UNTIL.ABT 10 AM ANDLEFT. I HAD TO WALK TO KOEBERG FROM.YR PAARDENEILAND STATION .THROUGH A DANGEROUS PATHWAY AND HIGHWAY . ALSO.IT TOOK ME MORE THAN 1:45 MINUTES TO GET TO BELLVILLE DUE TO TAXIS ..WHT I DONT UNDERSTAND NO ANNOUNCEMENT WAS MADE ON TH3 STATION. NO2. HOW CAN YR TRAINS RUN LAT3 IF U NOT IN PEAK HOURS OR FULLY Operational. I bought my ticket for nothing.ticket #724.*** 2024/10/17 0:849.